Amber has introduced AmberCare, a specialized EV warranty program in the US designed for older Tesla models 3, Y, S, and X.
While EVs generally require less maintenance than gasoline cars, they can still require expensive repairs if out of warranty. Many repair shops lack the expertise to properly diagnose and repair EVs.
Amber, a Bay Area startup founded last year, collaborated with EV technicians, experts, and driver communities to create service contracts tailored for EVs.
Amber’s “High Voltage Care Plan” is specifically crafted for Tesla vehicles exiting their four- and eight-year warranties. It covers critical components like Tesla’s high-voltage battery and drive unit, which can be costly to repair outside of warranty. The plan offers three coverage levels with costs ranging from approximately $40 to $120 per month.
Tesla drivers can utilize Amber by scheduling a diagnosis at a local Authorized Repair Facility. After receiving a repair quote, customers can submit a claim online, which, once approved, Amber will facilitate payment of the invoice.
Amber designers, underwrites, and provides AmberCare plans in-house, as well as reviews and reimburses claims. Depending on coverage, Amber covers towing to a nearby Authorized Repair Facility and repair costs, along with rental vehicles or rideshare expenses if needed.
Joe Pak, Amber’s CEO, mentioned to Electrek via email:
Today, customers can bring their vehicles to any of the 190+ Tesla Service Centers in the US or the growing network of independent EV-specialist repair shops vetted by Amber for service capability and quality.
For instance, in Florida, an AmberCare customer can visit one of the 14 Tesla Service Centers, a neighboring state’s Tesla Service Center, or the Tesla and EV repair specialist Electrified Garage in Ocala, Florida.
We are actively adding repair service providers to the Amber Authorized Repair Facility network, especially as more shops invest in EV service training and equipment.
Amber currently operates in several states and intends to expand to others in the near future. Additionally, the company recently closed a $3.18 million seed round, co-led by Era and Prime Sazze, with contributions from Alcove Fund, Virta Ventures, Global Millennial Capital, and Root & Shoot Ventures.
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