Starting today (18 January), the contact telephone numbers for 68 driving test centres (DTCs) have been updated. The old numbers will no longer be active, so it’s important to update your contact details accordingly.
Candidates are provided with DTC telephone numbers to be able to contact their local driving test centre in the event of inclement weather on the day of their test.
A list of the new telephone numbers for the 68 DTCs can be downloaded.
The updated contact numbers now feature an 020 code, which may appear as a London number. Despite this, you will still be connected directly to your local DTC as usual. These numbers are not routed through DVSA’s contact center.
Inform Your Pupils
DVSA has reached out to candidates who have tests booked at the 68 DTCs to provide them with the new numbers to use in case of bad weather.
If you have booked a test on behalf of your pupil, please ensure that they are aware of the change in contact number.
Upcoming Changes
DVSA will be implementing this technology across all of its driving test centers in the coming months. You will be contacted by DVSA to confirm the new numbers in due course.
This investment in VOiP technology will allow calls to be made using a broadband internet connection instead of a regular landline, enhancing the quality of calls to DVSA.