An important update from DVSA
Last year, we informed you about our initiative to have more qualified DVSA warrant card holders conduct tests on a full-time basis to help reduce driving test waiting times. As we approach the end of March, DVSA has outlined its plans for the next phase.
Starting from 1 April, the additional qualified warrant card holders will return to their regular duties. However, a portion of their time will still be dedicated to conducting car tests in the following months to further decrease driving test waiting times. More detailed information will be shared in due course.
It was never the intention for this measure to be a long-term solution as it could potentially impact other essential services provided by DVSA. By having warrant card holders resume their normal duties and conduct tests during certain periods, DVSA aims to uphold service levels for all statutory services while continuing efforts to reduce waiting times.
Thus far, this initiative has facilitated 125,284 additional tests towards the goal of 150,000, leading to a reduction in the waiting time from its peak of 20.6 weeks in August 2023 to an average of 16.1 weeks in February 2024. While progress has been made, there is still more to be accomplished.
In addition to requesting qualified warrant card holders to continue conducting tests until September, DVSA is also:
- Enlisting driving examiners from areas with lower waiting times to assist in centers with longer waiting periods.
- Recruiting over 160 driving examiners in regions with the highest waiting times.
- Continuing to offer driving tests on weekends and holidays.
- Promoting the Ready to Pass? campaign to learner drivers, their associates, and ADIs through targeted social media campaigns.
The prolonged wait times for driving tests have led to decreased confidence in securing a test, altering the booking behavior. To address this, DVSA is conducting surveys to gather insights on potential solutions to improve the booking process.
The decision to have numerous trained colleagues conduct tests full-time was not intended as a long-term arrangement, as it could impede their efforts in enhancing road safety. Returning them to their regular roles while allocating time for testing allows them to resume their critical tasks, including:
- Resuming policy initiatives related to vehicle safety, enforcement, and driver and rider testing.
- Increasing the number of available ADIs by conducting more ADI part 2 and 3 tests.
- Reinstating ADI engagement calls, standards checks, CBT, and vocational trainer compliance visits.
These activities will gradually resume from 1 April, but it may take some time to fully revert to normal operations. Your patience during this transition period is appreciated.